FREQUENTLY ASKED QUESTIONS
How do I return/exchange/cancel an item?
Hempsafari’s 100% no quibbles return guarantee on all of our vegan leather bags, means that if you are not 100% satisfied with your hempsafari bag, it can be returned for a full refund. Please contact us in an email with your proof of purchase. Our Customer Services Team will email you instructions, a Returns Label and a commercial invoice. We’ll arrange to collect your item free of charge. Below conditions apply:
Purchases must be returned from the original shipping location with the original Returns Form.
Items returned must be in their unused original condition with all hempsafari item tags attached and any related accessories or instruction booklets included.
Incomplete, damaged, worn, soiled or altered returns, or anything hempsafari reasonably believes has been used, will not be accepted and therefore sent back to the customer.
When will my order arrive?
We trust Sendle, to deliver your order in a timely manner as well as CO2 neutral, so for all Australian orders, your product should arrive within 2-5 business days once your order is processed. International orders may take longer, however we offer tracking on all purchases.
How can I track my order?
There will be a tracking number enclosed in your confirmation email for you to track your order, but if you’re unsure please let us know. We love to help!
Does hempsafari ship internationally?
How do I clean my hempsafari product?
The outer surface of your waxed hemp canvas bag can be wiped clean with a cloth soaked in warm soapy water. Wax can be re-applied if needed. If you have any doubts or would like some Pro advice, please don’t hesitate to let us know!
Is my purchase/donation tax deductible?
Where does the money from my purchase of products go?
$5.00 from the sale of all hempsafari bags, together with 100% of all donations received, goes directly to onebillion.org, who are a UK based not for profit organisation, who’s work includes improving the educational outcomes of children in some of the worlds poorest countries. through the use of numeracy and literacy apps. To learn more about what your purchase supports, visit our Mission page.
Are your products fair trade certified?
Our products are not fair trade certified as the costs to certify are out of our reach. However, all of our hemp bags are made under ethical work conditions by craftswomen in rural Africa. The craft work they do is their own business enterprise, which we have helped to establish and is often undertaken from home or in small community groups.
How much of my donation goes to children's education?
We don’t need to use your donations to pay for wages, rent, power bills, transportation and other administrative costs, as our revenue is generated solely from the sale of our products. For this reason 100% of all donations go directly to our UK based not for profit organisation ONEBILLION.
Frequently asked questions NOT found?
If our frequently asked questions section has let you down and we were unable to answer any of your hair on fire questions, please feel free to contact us here !